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X-WR-CALNAME:Calgary Marketing Association
X-ORIGINAL-URL:http://oldcalgarycma.cidnee.com
X-WR-CALDESC:Events for Calgary Marketing Association
BEGIN:VEVENT
DTSTART;TZID=UTC+0:20200129T170000
DTEND;TZID=UTC+0:20200129T190000
DTSTAMP:20260522T090527
CREATED:20200115T172133Z
LAST-MODIFIED:20200115T172133Z
UID:15539-1580317200-1580324400@oldcalgarycma.cidnee.com
SUMMARY:Think you know Customer Service. Think again.
DESCRIPTION:While businesses talk a lot about the importance of customer service\, there’s a surprising amount of confusion about just how important it really is to business success. After all\, some companies with notoriously bad customer service continue to prosper. \nIn an organization that values customer service\, employees in customer-facing roles are empowered to meet customer needs. It is not just about “being nice\,” but also about empowering customer-facing employees to take positive and decisive action in the moment. In an organization that values customer experience\, every single customer touchpoint\, from advertisements to online purchases to in-person interactions\, are animated by a consistent understanding of customer needs and goals. \nJoin us to hear from some of the best in the business as they establish customer service as the backbone for crafting exceptional customer experiences. Learn how personalization\, professionalism\, and accountability create the environment for customer service to flourish. \nSpeakers:\nArjun Channa\, General Manager\, The Westin Calgary\nShelley Zucht-Shorter\, Vice President\, In-destination and Event Services\, Tourism Calgary\nJames Elian\, President & COO\, AirSprint Inc.\nDan DeSantis\, Managing Director\, Marriott Calgary Airport hotels \nSponsored by: SAIT Corporate Training Solutions \nAgenda:\n5:00pm – Arrival / Networking (light refreshments served)\n5:30pm – Panel Starts\n6:30pm – Networking\n7:00 pm – Close \n
URL:http://oldcalgarycma.cidnee.com/event/think-you-know-customer-service-think-again/
LOCATION:610 10 Ave SW\, Calgary\, Alberta\, T2R 1M3\, Canada
CATEGORIES:Community Event
ATTACH;FMTTYPE=image/jpeg:http://oldcalgarycma.cidnee.com/wp-content/uploads/tyler-nix-KgziKKUyJVA-unsplash.jpg
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