While businesses talk a lot about the importance of customer service, there’s a surprising amount of confusion about just how important it really is to business success. After all, some companies with notoriously bad customer service continue to prosper.

In an organization that values customer service, employees in customer-facing roles are empowered to meet customer needs. It is not just about “being nice,” but also about empowering customer-facing employees to take positive and decisive action in the moment. In an organization that values customer experience, every single customer touchpoint, from advertisements to online purchases to in-person interactions, are animated by a consistent understanding of customer needs and goals.

Join us to hear from some of the best in the business as they establish customer service as the backbone for crafting exceptional customer experiences. Learn how personalization, professionalism, and accountability create the environment for customer service to flourish.

Speakers:
Arjun Channa, General Manager, The Westin Calgary
Shelley Zucht-Shorter, Vice President, In-destination and Event Services, Tourism Calgary
James Elian, President & COO, AirSprint Inc.
Dan DeSantis, Managing Director, Marriott Calgary Airport hotels

Sponsored by: SAIT Corporate Training Solutions

Agenda:
5:00pm – Arrival / Networking (light refreshments served)
5:30pm – Panel Starts
6:30pm – Networking
7:00 pm – Close